Frequently Asked Questions (FAQ)

Frequently Asked Questions

📦 About Orders and Delivery

What is the delivery time?
Delivery times vary depending on your location. Generally, delivery takes 5 to 15 business days throughout Brazil.

How can I track my order?
After payment confirmation, you will receive a tracking code by email.

Do you deliver throughout Brazil?
Yes, we deliver nationwide.

💳 About Payment

What forms of payment do you accept?
We accept credit cards, debit cards, PIX and bank slips.

Is payment secure?
Yes, we use encryption technology to ensure the security of your information.

🔄 About Exchanges and Returns

Can I exchange or return a product?
Yes, you have up to 7 days after receipt to request an exchange or return, in accordance with the Consumer Protection Code.

How to request an exchange?
Please contact us through our customer service with your order number.

📞 Customer Service

How can I get in touch?
You can contact us via email or phone available on the contact page.

What are the opening hours?
Our service is open from Monday to Friday, from 5pm to 10pm.